Customer first change online game

How might we train and qualify  change processes related to Customer First orientation?



  • Purpose & Objectives: To create a social protocol in the  organization that can close some of the gaps virtual  collaborations come with.

  • Methodology: A full web-based change game through  Actee software with three different modes – individual,  teams or battle. Based on a multiple-choice engine and  circular movement. Companies have a tendency to forget the  customer in the complexity of stakeholder interest – this  game seeks to move orientation back to the customer and  find ways to handle dilemmas related to this. The game  consists of four chapter progression with a dilemma in each  chapter.

  • Experiences (strengths and weaknesses): The game  has a strong engine related to choices, stakeholder reactions  and movements. This game is less ideation and more choice,  strategy and change. With too many players and without  facilitation dialogue in between chapters about choices might  be lost.


Participants: Can be played on large scale by a high number  of players and also players can play non-synchronized in time.

Project Number: 600947-EPP-1-2018-1-DE-EPPKA2-KA 

Project Duration: Jan. 2019 - Dec. 2021

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