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Customer first change online game

How might we train and qualify  change processes related to Customer First orientation?

WHY TO PLAY

 

  • Purpose & Objectives: To create a social protocol in the  organization that can close some of the gaps virtual  collaborations come with.

  • Methodology: A full web-based change game through  Actee software with three different modes – individual,  teams or battle. Based on a multiple-choice engine and  circular movement. Companies have a tendency to forget the  customer in the complexity of stakeholder interest – this  game seeks to move orientation back to the customer and  find ways to handle dilemmas related to this. The game  consists of four chapter progression with a dilemma in each  chapter.

  • Experiences (strengths and weaknesses): The game  has a strong engine related to choices, stakeholder reactions  and movements. This game is less ideation and more choice,  strategy and change. With too many players and without  facilitation dialogue in between chapters about choices might  be lost.

HOW TO PLAY

Participants: Can be played on large scale by a high number  of players and also players can play non-synchronized in time.

Project Number: 600947-EPP-1-2018-1-DE-EPPKA2-KA 

Project Duration: Jan. 2019 - Dec. 2021

The information and views set out in this website are those of the authors and do not necessarily reflect the official opinion of the  European Union. Neither European Union institutions and bodies nor any person acting on their behalf may be held responsible for the use which may be made of the information contained therein.

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